Premium High Quality Apparel

Refund & Exchange Policy

At Montrée, every order is carefully inspected and packed before dispatch. Due to the nature of our apparel products, we maintain a strict exchange and damaged-item policy.

1. Refund Policy

Montrée does not offer monetary refunds. Once an order has been delivered, no money will be returned to the customer for reasons including change of mind, incorrect size selection, colour preference, or personal preference. The only remedies available under this policy are size exchanges and, where applicable, replacement of a verified damaged item. Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded under applicable law.

2. Size Exchange

If you have ordered the wrong size, you may request a size exchange within 3 days (72 hours) of receiving your order.

• The request must be submitted within 3 days of delivery.
• The shirt must be unused and unworn.
• The shirt must not have been washed, altered, stained, or damaged.
• Original tags and packaging must be intact.
• The requested replacement size must be available.

Size exchange does not qualify for a monetary refund.

3. Damaged Product Upon Delivery

If your shirt arrives damaged through the parcel/delivery process, you must notify Montrée within 48 hours of receiving the package.

1. Contact us through WhatsApp at +92 326 9565590 within 48 hours.
2. Provide your order number.
3. Provide clear photographs and/or videos showing the damage.
4. Our team will investigate and verify the claim.
5. If the damage is confirmed to have occurred during delivery, Montrée will provide a replacement.

Replacement Conditions

• You will receive an exchange/replacement of the exact same shirt.
• The replacement will be the same design and colour as the original order.
• No colour change will be offered.
• No different shirt/design will be offered.
• No monetary refund will be provided.

4. Damaged Item Claims After 48 Hours

Damage claims must be reported within 48 hours of delivery. Claims submitted after this period may not be accepted, unless otherwise required by applicable law.

Customers are strongly advised to record an unboxing video immediately upon receiving their parcel. This may be requested by Montrée as evidence when investigating a damaged-item claim.

5. Return of Product for Exchange

Once an exchange has been approved, our customer-support team will provide return instructions. For approved exchanges, the customer must send the package to the Montrée warehouse through TCS, following the instructions provided by our team.

Please do not send any parcel to our warehouse before receiving confirmation from Montrée via WhatsApp. The returned shirt must reach our warehouse in the condition required under this policy.

6. Inspection of Returned Products

All returned products are inspected by our team. An exchange may be rejected if the product is found to be worn or used, washed, stained, altered, damaged by the customer, missing original tags, or missing required packaging.

7. No Colour or Product Changes

For approved exchanges, Montrée only provides the applicable replacement under this policy. Customers cannot request a different colour, different design, different shirt, different product, or cash/monetary compensation.

8. Change of Mind

We do not accept returns or provide refunds due to change of mind, personal preference, colour preference, different expectations, wanting a different design, wanting a different product, or selecting the wrong size outside the exchange period.

9. How to Contact Us

All exchange and damaged-product requests must be submitted through our official WhatsApp support: +92 326 9565590 (Please include your order number).

DTF Shirt Care Instructions

Take care of it. Wear it longer.

WASHING

• Hand wash is recommended for the longest life of the print.
• If using a washing machine, turn the shirt inside out before washing.
• Use cold or lukewarm water with a mild detergent.
• Do not use bleach or soak the shirt for extended periods.
• Wash with similar colours.

IRONING

• Always turn the shirt inside out before ironing.
• Never place a hot iron directly on the DTF print or artwork.
• Use low to medium heat. If necessary, place a thin cloth between the iron and the garment.

DRYING

• Air drying is recommended (hang or lay flat to dry naturally).
• Avoid excessive exposure to direct sunlight and high-heat tumble drying.

AVOID

Bleach, dry cleaning, direct ironing on the print, high-temperature washing, high-heat tumble drying, scrubbing or aggressively rubbing the print, and prolonged soaking.

Shipment Policy

1. Shipping Charges

• Standard shipping charges of PKR 150 apply to orders below PKR 4,000.
• Free shipping is available on all orders of PKR 4,000 or above[cite: 1].

2. Order Processing & Delivery Time

Orders are processed after successful confirmation and generally dispatched within 2–5 working days. After dispatch, delivery takes approximately 2–5 working days depending on destination and courier service.

3. Delivery Address & Courier

Customers are responsible for providing a complete and accurate delivery address and active phone number. Orders are delivered through our designated courier service. Customers must remain available to receive shipments.

4. Damaged Parcels & Tracking

If your parcel appears visibly damaged upon delivery, document the condition and contact Montrée immediately within 48 hours. Tracking updates are provided where available via our WhatsApp support.